STUDIO TEAM lead
Who are you?
A leader, who is excited about helping build, develop and take care of our team and community at for the people. You are a motivated individual that is looking to invest time into creating relationships with both our guests and team that add positivity, encouragement and a sense of delight to our community. You not only have a strong connection to great guest service but are great at taking on operational functions while going the extra mile doing it all. You are also eager to grow and develop as you help keep our studio sparkling clean, exciting and welcoming to all.
What are we looking for?
Passionate, service-oriented and outgoing team lead. Coachable and committed to generating solutions. We are for the people. and we hope that includes you.
We’re seeking a team lead who can work 30-40 hours a week that includes availability to work early mornings, evenings, weekends and peak holidays. You’ll be guest-facing for the majority of your shifts in a face-paced, high energy environment. You will also work alongside our team members, managing studio schedules and assist in team development. On top of that, you will be key in getting to know our community and keep them top of mind. We want you to be an advocate in taking a stand that our brand values are being upheld.
Need to haves:
Minimum one year’s work experience in retail / sales leadership, or an equivalent role
Detail oriented and highly organized with strong time management skills
Ability to multi-task and coordinate ongoing projects, plans and people development
Love of brainstorming, problem-solving, being creative and resourceful
Gold standard guest service is key, this role will be guest-facing
Support both staff and instructors to make sure our guest are taken care of and prepared for their experience with us
Proficient in written and verbal communication specifically phone and email etiquette
Be ready to roll up your sleeves to keep our studio sparkling clean (cycle room, studio lobby, restrooms)
Connecting with guests on our membership options and be able to answer inquiries about the studio
Sense of urgency to and a positive and encouraging attitude while in shift
You can lift or carry a maximum of 35lbs
Working knowledge of MS Office (Word, Excel and Outlook)
All staff will be required to wear gloves and masks while in shift, practice safe distancing and maintain good hand hygiene
To apply, please complete the form below. For questions, please email us at firstname.lastname@example.org.